DocumentationTutorials, scenarios & features
Discover our expansive knowledgebase and learn how to get the most out of Citizen Ticket.
Tutorials
- Getting started
- Advanced ticketing
- Managing early bird tickets
- Enforcing a mandatory ticket with ticket purchases
- Understanding automatic capacity management
- Using Passes - Annual Memberships, Bundles or Passes
- Configuring your time slots for private party experiences
- Working with many dates
- Customer management
- Data & Reporting
- Traffic & tracking
- Exporting data to be used off-platform
- Themes
Scenarios
- Refunds and Cancellations
Features
- Livestream Hybrid Events
- Tickets how do I create a live stream ticket type
- Livestream studio what is broadcast message
- Livestream studio can people watch my camera if I havent gone live
- Live stream events how do I make sure my events live stream broadcast is of high quality
- Tickets how do I create live stream ticket types for a watch again or rental period
- Livestream studio how do I customise my events live stream page
- Livestream studio how do I end the live stream for my event closing your broadcast
- Livestream studio how do I start my livestream or go live
- Livestream studio what is livestream embed
- Live stream events how do I stream a thirdparty conference call to my live stream
- Livestream studio when should I enable watch again after my live stream has finished
- Livestream studio what happens if access opens and I havent gone live
- Livestream studio how do I set up my streaming software for my live stream event
- Location how do I create a live stream event location
- Livestream studio can I add an alternative viewing link to my livestream event
- How do I change the sales end date for a live stream event with watch again enabled
- Livestream studio how do I send a broadcast message to viewers
- Livestream studio what stream quality will my viewers receive
- Livestream studio what is streaming software
- Location how do I create a hybrid event location
- Tickets can I create a free live stream ticket
- Livestream studio where do I find the live stream server url and key
- Livestream studio how to download the recording after the livestream
- Tickets how do I create ticket types for a hybrid event
- Reporting
- Sales digest how do I get weekly sale updates for my event
- Sales revenue how do I view my ticket sales
- Attendees guests seating plan
- Attendees guests how do I view my attendeesguests
- How to export sales revenue reports across multiple events
- How to export attendees and guests reports across multiple events
- Traffic tracking what is the traffic tracking tool
- App
- Event Setup
- Location how do I delete a venue
- Location how do I set up my event when I havent secured a venue
- Images how do I add a promotional video to my event page
- Create and manage early bird tickets
- Dates how do I use multidate mode
- Title description how do I hide my event from public view
- Donations how to add a donations option at checkout
- How to set up exchange all tickets in a sale
- Duplicate event how do I duplicate my event
- How do I set up gift vouchers
- Location how do I set up an online event
- How do I make event buckets
- Dates how do I use the time slots power settings
- How do I set up a waiver form
- Location how do I set a location or change a location
- Sales digest notify me when my event or a timeslot sells out
- Releases sidebar
- How to activate exchanges
- How do I pin an event
- Dates how do I create multiple sessionstime slots for an event
- Embed widget how do I embed a buy tickets form to my event website
- Multievent tools what are multievent tools
- Images media tile how do I embed a spotify link
- Title description how do I set my event type
- How to set up tentative bookings
- How do I schedule a date to publish my event
- Dates how do I cancel or postpone my event
- Box Office
- Email Centre
- Other
- Organiser Landing Page
- Integrations
- Customer Lookup
- Account Details
- Ticket Setup
- Activate ticket b when ticket a sells out
- Tickets how do I hide a ticket type
- Tickets how do I set my refund policy
- Tickets what is a foundation ticket
- Tickets how can automatic quantities handle family tickets
- How can I ringfence some tickets for my event
- How do I absorb fees
- How do I set up a pass
- How do I create a custom wallet button with a link for a thirdparty conference call
- Tickets how do I create a free ticket type
- Waiting list what is the waiting list feature
- Tickets how can I create a ticket that allows customers to set their own price
- How can I make a ticket type mandatory
- Tickets how do I control the ticket ownership per person for my event
- Tickets how do I activatedeactivate a ticket type for sale at a later date
- Tickets what is ticket grouping
- How do I stop all ticket sales for an event
- Tickets how do I collect the delivery addresses of my ticket purchasers
- How do I activate the transfer functionality
- Marketing
- Traffic tracking how to add a moment
- How to write a marketing optin message
- How do I capture customer data
- How do I create an access code for my event
- What are urchin tracking module parameters
- Reward referrer how do I set up rewards for customers who refer my event to others
- Super trolley traffic and tracking
- Discount codes how do I create a discount code for my event
- Seo sharing how do I use seo sharing
- After sale pop up how do I send a message to customers after they purchase a ticket
- Super trolley how do I create add ons for my event e
- Continue shopping how do I allow customers to continue shopping for tickets to events on my organiser profile
- Marketing checkout settings
- Can I talk to somebody about marketing my event
- Finance
- Refunds
How to scan in a customer without a ticket wallet
This is a helpful alternative process for those situations where the attendee may have lost/forgotten their mobile device or is having trouble accessing their ticket for some reason. Instead of turning them away, staff can quickly find them in the system and still get them checked in efficiently.
If a customer doesn't have their ticket wallet, you can still check them in by following these simple steps:
- Click on "Attendees" on the scanner page.
- Use the search bar to find the customer by typing in their name.
- Once you find the correct name, select it.
- Click "Admit" to let the attendee in.