DocumentationTutorials, scenarios & features
Discover our expansive knowledgebase and learn how to get the most out of Citizen Ticket.
Tutorials
- Getting started
- Advanced ticketing
- Managing early bird tickets
- Enforcing a mandatory ticket with ticket purchases
- Understanding automatic capacity management
- Using Passes - Annual Memberships, Bundles or Passes
- Configuring your time slots for private party experiences
- Working with many dates
- Customer management
- Data & Reporting
- Traffic & tracking
- Exporting data to be used off-platform
- Themes
Scenarios
- Refunds and Cancellations
Features
- Livestream Hybrid Events
- Tickets how do I create a live stream ticket type
- Livestream studio what is broadcast message
- Livestream studio can people watch my camera if I havent gone live
- Live stream events how do I make sure my events live stream broadcast is of high quality
- Tickets how do I create live stream ticket types for a watch again or rental period
- Livestream studio how do I customise my events live stream page
- Livestream studio how do I end the live stream for my event closing your broadcast
- Livestream studio how do I start my livestream or go live
- Livestream studio what is livestream embed
- Live stream events how do I stream a thirdparty conference call to my live stream
- Livestream studio when should I enable watch again after my live stream has finished
- Livestream studio what happens if access opens and I havent gone live
- Livestream studio how do I set up my streaming software for my live stream event
- Location how do I create a live stream event location
- Livestream studio can I add an alternative viewing link to my livestream event
- How do I change the sales end date for a live stream event with watch again enabled
- Livestream studio how do I send a broadcast message to viewers
- Livestream studio what stream quality will my viewers receive
- Livestream studio what is streaming software
- Location how do I create a hybrid event location
- Tickets can I create a free live stream ticket
- Livestream studio where do I find the live stream server url and key
- Livestream studio how to download the recording after the livestream
- Tickets how do I create ticket types for a hybrid event
- Reporting
- Sales digest how do I get weekly sale updates for my event
- Sales revenue how do I view my ticket sales
- Attendees guests seating plan
- Attendees guests how do I view my attendeesguests
- How to export sales revenue reports across multiple events
- How to export attendees and guests reports across multiple events
- Traffic tracking what is the traffic tracking tool
- App
- Event Setup
- Location how do I delete a venue
- Location how do I set up my event when I havent secured a venue
- Images how do I add a promotional video to my event page
- Create and manage early bird tickets
- Dates how do I use multidate mode
- Title description how do I hide my event from public view
- Donations how to add a donations option at checkout
- How to set up exchange all tickets in a sale
- Duplicate event how do I duplicate my event
- How do I set up gift vouchers
- Location how do I set up an online event
- How do I make event buckets
- Dates how do I use the time slots power settings
- How do I set up a waiver form
- Location how do I set a location or change a location
- Sales digest notify me when my event or a timeslot sells out
- Releases sidebar
- How to activate exchanges
- How do I pin an event
- Dates how do I create multiple sessionstime slots for an event
- Embed widget how do I embed a buy tickets form to my event website
- Multievent tools what are multievent tools
- Images media tile how do I embed a spotify link
- Title description how do I set my event type
- How to set up tentative bookings
- How do I schedule a date to publish my event
- Dates how do I cancel or postpone my event
- Box Office
- Email Centre
- Other
- Organiser Landing Page
- Integrations
- Customer Lookup
- Account Details
- Ticket Setup
- Activate ticket b when ticket a sells out
- Tickets how do I hide a ticket type
- Tickets how do I set my refund policy
- Tickets what is a foundation ticket
- Tickets how can automatic quantities handle family tickets
- How can I ringfence some tickets for my event
- How do I absorb fees
- How do I set up a pass
- How do I create a custom wallet button with a link for a thirdparty conference call
- Tickets how do I create a free ticket type
- Waiting list what is the waiting list feature
- Tickets how can I create a ticket that allows customers to set their own price
- How can I make a ticket type mandatory
- Tickets how do I control the ticket ownership per person for my event
- Tickets how do I activatedeactivate a ticket type for sale at a later date
- Tickets what is ticket grouping
- How do I stop all ticket sales for an event
- Tickets how do I collect the delivery addresses of my ticket purchasers
- How do I activate the transfer functionality
- Marketing
- Traffic tracking how to add a moment
- How to write a marketing optin message
- How do I capture customer data
- How do I create an access code for my event
- What are urchin tracking module parameters
- Reward referrer how do I set up rewards for customers who refer my event to others
- Super trolley traffic and tracking
- Discount codes how do I create a discount code for my event
- Seo sharing how do I use seo sharing
- After sale pop up how do I send a message to customers after they purchase a ticket
- Super trolley how do I create add ons for my event e
- Continue shopping how do I allow customers to continue shopping for tickets to events on my organiser profile
- Marketing checkout settings
- Can I talk to somebody about marketing my event
- Finance
- Refunds
How do I add team members to my organiser profile?
Organisers can add specific team members to their entire organiser profile and also implement specific role based access.
For example, you can add a “Host” for assigning users to sessions, you can add a “Box Office” admin for operating box office tasks, or a “Financial” admin for accessing financial reports etc.
The new Team roles replace the previous Profile Owners functionality and are on a whole organiser profile basis.
For existing profile owners, these have all been added as "Admins", which gives them the same access as profile owners.
You can add a member of your team to your organiser profile by doing the following:
- Sign in to your organiser account
- Go to Organiser Profile
- Select Team
- Click + Add Team Members
- Enter the team member’s full name and email address
- If they are a new user, it is advisable to have the team member create their own user account on Citizen Ticket first so they can set their own password
- If they are an existing user on Citizen Ticket, please enter their details, as per that account
- Choose which role you would like to assign them
- Click Save
- Team members will receive an email notification to inform them that they have been added to your Organiser Dashboard
Additional tips / guides